Who Shops at Lena's?
Everyone! Our salon is a private, zero-judgement zone and we welcome anyone seeking hair help.
What We Sell
We only sell high-quality human hair wigs and our prices start around $1000 and go to $3000. Lace wigs start at $1910. We accept credit cards but don't offer a payment plan. We do not accept insurance, but are happy to provide a receipt which can be submitted.
How to Make an Appointment (Virtual and In Person)
We offer virtual and in-person shopping. Click here to book your private, low-key appointment now.
Shipping and Returns
Shipping is FREE at Lena's Wigs.
We accept returns within three business days of the package's arrival at your home. For example, if a wig is delivered to your home on Monday, it must be in the mail by Thursday. Exceptions will not be made.
Please click here to email us for a return shipping label.
If you are not keeping any of the wigs, upon receiving your returned item(s) and verifying that it's in its original purchase condition, we will issue a refund, minus a flat restocking fee of $25 for up to three wigs ($25 total, not $25 for each wig).
If you are keeping a wig (or two) there is no restocking fee for the wigs you return.
Wigs that have been damaged or altered in any way—cut, dyed, altered, etc.—cannot be returned.
Any merchandise damaged due to customer negligence cannot be returned.
Please note, we do not hold wigs for customers. Until payment is received, the wig remains on sale.
If you return a wig outside of the 3-day limit, your return will not be accepted. Exceptions will not be made. Your wig will be shipped back to you, at your cost.
SECOND HAND and OVERSTOCK wigs (wigs that are manufacturer's overstock and inventory liquidation) are sold at a deep discount.They do not include any warranty. There are no exceptions.
We make every effort to ensure that the unwarrantied items we sell are in good to excellent condition. With this in mind, it's safe to expect that our SECOND HAND (and some of our OVERSTOCK) wigs will show some signs of wear.
If you have a tangling problem with an unwarrantied wig, we will treat the tangling for free.You are responsible for shipping costs. If our treatment is not successful and you need to replace hair, we do not cover the cost of the replacement.
NEW WIGS are covered by the individual manufacturer's warranty.Warrantied wigs will be repaired or replaced by the manufacturer at their discretion.
We do not warranty new wigs that are not washed and cared for at Lena's Wigs.
Click here to discover all of Lena’s fave products.
We offer wig sales, cuts, washing, styling, and hairline modification. Click here to book now.
Our salon is located Lena's home. When you arrive, please walk to the backyard and take the basement stairs to the pink door. Please knock and ring so we'll know you've arrived!
Wig Wash and Sets
1. Please drop off your wig no later than Tuesday at 12 so it will be ready the following Thursday.
2. Put your wig in a plastic bag and include a note with your name, number, and specific styling instructions.
3. Place the bag COMPLETELY in the BLACK mailbox on the front porch and text 443-519-2574 so we know it's there.
If there are no instructions included on your note (must be on the note, not text or email ), we'll style your wig with waves. Restyle is $20.
4. No notification needed, just come and pick up your wig the following Thursday any time from 3 - 4.
5. Please click here to pay for your wash and set before you arrive.
Repairs and Modifications
Repairs and Modifications
When we send your wig to a vendor to be repaired or modified, we are not in control or responsible for the amount of time the service takes. We make every effort to get your wig back to you as soon as possible, and apologize ahead of time if it takes longer than the estimated time.
Orders cannot be canceled or returned because of a lengthy repair or modification period.