3930 Fallstaff Rd.
Baltimore, MD 21215
Free standard shipping
on all orders in the US
Shipping is FREE at Lena's Wigs. You should receive your hair mail within 3-7 days of your order.
We accept returns within three business days of the package's arrival at your home. For example, if a wig is delivered to your home on Monday, it must be in the mail by Thursday. Exceptions will not be made.
Please email firstname.lastname@example.org for a return shipping label.
If you are not keeping any of the wigs, upon receiving your returned item(s) and verifying that it's in its original purchase condition, we will issue a refund, minus a flat restocking fee of $15 for up to three wigs ($15 total, not $15 for each wig).
If you are keeping a wig (or two) there is no restocking fee for the wigs you return.
Wigs that have been damaged or altered in any way—cut, dyed, altered, etc.—cannot be returned. Any merchandise damaged due to customer negligence cannot be returned.
Please note, we do not hold wigs for customers. Until payment is received, the wig remains on sale.
If you return a wig outside of the 3-day limit, your return will not be accepted. Exceptions will not be made. Your wig will be shipped back to you, at your cost, for $10.
SECOND HAND and OVERSTOCK wigs (wigs that are manufacturer's overstock and inventory liquidation) are sold at a deep discount.
They do not include any warranty. There are no exceptions.
We make every effort to ensure that the unwarrantied items we sell are in good to excellent condition. With this in mind, it's safe to expect that our SECOND HAND (and some of our OVERSTOCK) wigs will show some signs of wear.
If you have a tangling problem with an unwarrantied wig, we will treat the tangling for free.
You are responsible for shipping the wig to us. If our treatment is not successful and you need to replace hair, we will not cover the cost of the replacement.
New wigs are covered by the individual manufacturer's warranty.
Warrantied wigs will be repaired or replaced by the manufacturer at their discretion. Money will not be refunded.