Consignment wigs (pre-owned gently worn) and clearanced new wigs (wigs that are new, manufacturer's overstock) are sold as is without a warranty. New wigs are covered by the individual manufacturer's warranty (please inquire for details).
LENA Handmade Wigs are guaranteed with a full warranty against defects for 6 months from the date of your purchase. We will repair or replace the merchandise at our discretion. If the issue is found to be normal wear and tear, or the results of a customer error, we will notify you and give you an estimate on repairs.
The warranty does not cover problems caused by customer errors like washing a wig incorrectly, dying a wig incorrectly, burning/singeing hair with heat, or other mistakes made in the care of your wig.Our warranty covers wigs that are washed, colored, and cared for only by salon professionals.