International Ordering
The Process
- Book a one-on-one personal 1-hour consultation with Lena.
- Complete our detailed intake form so our team understands your needs prior to your appointment.
- After our appointment, we will send you an invoice for the wig you're interested in. Your wig will ship with DHL Express.
- When you receive your wig, please book a free follow-up consultation within 5 days.
- You will then ship the wig back to Lena’s Wigs for customization. Once your wig is complete, we will ship it back to you.
The Policy
- Online consultations for international orders require a non-refundable $200 fee, which will be credited 100% toward the price of the wig you purchase within 60 days of the consultation. After 60 days, you will need to book another consultation if you have not ordered.
- Customers are responsible for 100% of all shipping costs, which must be done through DHL Express.
- Lena’s Wigs does not take responsibility for wigs lost in the mail. Insuring your purchase is your responsibility.
- Our price does not include the import tax that your country charges. Please be aware that you are responsible for paying this and that we have no control over the cost.
- If the wig is not for you, you may send it back for credit. Only wigs in their original condition will be accepted for credit, shipping fees not included.
- Customized wigs can be sent in twice within 2 months for additional adjustments.