• Cranial prostheses that have not been altered in any way can be returned or exchanged within 24 hours of purchase.
• Once your cranial prosthesis has been customized it can not be returned or exchanged.

• After your follow up appointment, any wig you are returning for a refund must be mailed back within two business days. Your return must be postmarked within 2 business days of your follow up.
• If this timeline is going to be a problem, please email us at info@lenaswigs.com to request an extension. Your time to keep the wigs will not be extended without a written confirmation via an email from Lena's Wigs.
• To be eligible for a return, your item must be in the same condition that you received it, unworn and unused.
• If you are returning everything, once we've received and inspected your return, you’ll be automatically refunded on your original payment method, minus a flat restocking fee of $35 for up to three cranial prostheses ($35 total, not $35 for each item) within 10 business days.
• Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at Info@lenaswigs.com.

• If you ordered multiple cranial prosthesis and are keeping one, there is no restocking fee for the items you return.
• If you are returning everything, once we've received and inspected your return, you’ll be automatically refunded on your original payment method, minus a flat restocking fee of $35 for up to three cranial prostheses ($35 total, not $35 for each item) within 10 business days.

• If you return an item outside of the allowed time limit, you will be charged a $150 fee for each wig.
• If you have kept wigs for more than 15 days over our limit, your return will not be accepted.
• Exceptions will not be made. Your purchase(s) will be shipped back to you, at your cost.

• If you have kept wigs for more than 15 days over our limit, your return will not be accepted. Exceptions will not be made. Your purchase(s) will be shipped back to you, at your cost.
• Any merchandise damaged due to customer negligence cannot be returned. Customized and modified cranial prostheses: lace hairline traced, hair cut, cap altered, colored, etc., cannot be returned or exchanged.

• We make every effort to customize your purchase as quickly as possible, but please understand that all work is done by hand. We do not and can not guarantee that your wig will be ready by a specific date.
• Orders can not be canceled because of an extended customization process.

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

• Exchanges are only available for items purchased in-person.
• For online purchases, the fastest way to ensure you get what you want is to return the item you have, and make a separate purchase for the new item.