If you are returning a wig, email firstname.lastname@example.org for a return label. We accept returns within three business days of the package's arrival at your home. For example, if a wig is delivered to your home on Monday, it must be in the mail by Thursday. Exceptions will not be made. If you are not keeping any of the wigs, upon receiving your returned item(s) and verifying that it's in its original purchase condition, we will issue a refund, minus a flat restocking fee of $15 for up to three wigs ($15 total, not $15 for each wig). If you are keeping a wig (or two) there is no restocking fee for the wigs you return. Wigs that have been damaged or altered in any way—cut, dyed, altered, etc.—cannot be returned. Any merchandise damaged due to customer negligence cannot be returned. Please note, we do not hold wigs for customers. Until payment is received, the wig remains on sale. If you return a wig outside of the 3-day limit, your return will not be accepted and your wig will be shipped back to you at your cost, for $10.